About Your Privileges

e-Benefits

e-Benefits

  • e-Benefits give you privileged access to facilities and information, to make your journey a seamless and relaxing one.
  • Examples of e-Benefits include:
    • Travel Safe Info
    • Misconnection Compensation
    • Delayed Flight Lounge Access
    • Lounge Access at Changi
    • Swimming Pool Access
    • Airport Limousine Service
e-Discounts

e-Discounts

  • e-Discounts give you offers and discounts with our partners, making your journey even better for you and your travel companions.
  • Examples of e-Discounts include:
    • Discounted Lounge Access
    • Discounted Meeting Facilities
    • Spa Offers
    • Free Upgrades For Car Rental
    • Meet & Greet Discounts
      (Exclusively for Pay-to-Access members)

How to Use Your Privileges

Redeem your e-Discounts and e-Benefits with your iChangi App.

Method 1: Staff-Assisted

Staff assisted

Use the iChangi app to log into your Changi Rewards Travel account.

Find out more

Staff assisted

Select the e-Benefit / e-Discount you wish to use.

Staff assisted

You will receive a prompt to enter a 4-digit PIN.

Staff assisted

A facility staff member will enter the 4-digit PIN for you.

For e-Benefits, one pass will be deducted from your account once the privilege has been successfully redeemed. You may be asked to produce your boarding pass or passport for verification.

Method 2: Self-Service

Staff assisted

Use the iChangi app to log into your account page.

Find out more

Staff assisted

Select the e-Benefit / e-Discount* you wish to use.

Staff assisted

You will be given a unique code by the iChangi app.

Staff assisted

Use this code when pre-booking at the relevant site or when you call the relevant service.

*Only for advance bookings for Airport Limousine Service, Car Rental Services and Meet & Greet Services

For e-Benefits, one pass will be deducted from your account once you click “Redeem”.


Travel with the iChangi App

From registering your transfer flights to redeeming your privileges and checking your account on the go, everything is easier with the iChangi app.

Register your transfer flights to earn*

*For Fly-to-Earn membership type

Redeem your privileges

Access your account details

Download the iChangi app now.

Frequently Asked Questions

e-Benefits and e-Discounts can be accessed via the iChangi app. There are 2 methods to utilise your privileges. The first method is Staff-Assisted, where vendors will provide a PIN at their outlet. The second method is Self-Service, where a promotion code will be issued to you. Find out more about these methods here.

e-Benefits are valid for 12 months from the date of issue (i.e. start of your membership year, date of a membership tier upgrade, or purchase of a membership tier), as long as you remain a member of the programme, regardless of changes in tier status.

e-Discounts are valid during your membership year in accordance to the membership tier, unless otherwise stated. They may be replaced or removed at Changi Airport Group’s discretion, unless otherwise stated.

As a Fly-to-Earn member, you can only redeem your privileges when you are an active member of Changi Rewards Travel, and your membership will only be considered as active after you register one transfer flight.

Each membership is unique to the member. Privileges are strictly not transferrable, except where explicitly stated.  

Yes. e-Benefits are valid for 12 months from the date of issue, while e-Discounts are valid during your membership year in accordance to the membership tier, unless otherwise stated.

All redemptions of privileges are final. There will be no refund for privileges once a transaction is completed.

No. If you wish to redeem more privileges, please renew your Pay-to-Access membership or, if you are a Fly-to-Earn member, you may wish to subscribe to the Pay-to-Access membership to more Changi Rewards Travel privileges with instant Premium or Elite tier access, when travelling through Changi Airport.

All privileges cannot be exchanged for cash or any equivalent.


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