Frequently Asked Questions

Changi Rewards Travel is a programme that offers peace of mind with travel assurance, and turns your wait time into a productive or relaxing time with travel privileges, all while making your journey through Changi Airport more convenient for you.

Changi Rewards allows you to enjoy exclusive savings and rewards beyond tax-free shopping when you visit Changi Airport, while Changi Rewards Travel allows you to enjoy travel privileges when travelling through Changi Airport.

We are currently on-boarding Indonesian residents. You can join the programme if you are:

  • At least 16 years old on the date you sign up for membership
  • A resident of Indonesia with a valid residential address in Indonesia, passport number and Indonesian mobile number

You are considered an Indonesian resident if you have one of the following:

  • Dependent Visa
  • Diplomatic Stay Permit
  • Residency Visa
  • Retirement Visa
  • Student Visa
  • Social Passes
  • Work Permits

To sign up for Changi Rewards Travel, download the iChangi app or sign up at changirewardstravel.com or changirewards.com

No, you can only sign up for one account. Each email address and mobile number can only be registered once.

If there are changes to your details, please immediately edit your profile here or on the iChangi app.

Passport names have to be updated at all times. If there are changes to your passport name, please contact us immediately to make the changes.

Learn more about our privacy policy here.

Pay-to-Access and Fly-to-Earn are two different types of membership offered by Changi Rewards Travel.

Fly-to-Earn members enjoy travel privileges as you earn tier status by registering transfer flights through Changi Airport. Pay-to-Access members enjoy more travel privileges with instant Premium or Elite tier access, when travelling through Changi Airport.

Your account is activated upon successful payment of subscription fee for online subscription via changirewards.com, changirewardstravel.com and the iChangi app.

Your membership will be active and valid for 12 months upon successful account activation.

Under GST rules in Singapore, services that are rendered at the airport (including the transit area), will be subjected to 7% GST at the prevailing rate.

No, this is not possible at this juncture. You will have the option of either making payment online through the following modes:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Alipay

If payment is not accepted during the payment process, your registration will not be submitted. You can retry payment later or use a different credit card.

All Pay-to-Access subscription fees are non-refundable upon confirmation of payment, including the termination of the membership at any point of the membership year.

You may renew your membership by subscribing to a Changi Rewards Travel membership for the subsequent year. Renewal can be done at any point in your current membership year. The new membership year will start upon successful activation. While the unused e-Benefits are still available for redemption until their expiration date, e-Discounts, unless otherwise stated, are valid during the membership year. If you do not renew your membership by the end of your Pay-to-Access membership year, you will automatically be converted to a Fly-to-Earn Classic tier member.

You will be able to continue to access the privileges of the programme by registering your transfer flights and advancing through the tiers, or you can choose to renew your Pay-to-Access subscription by paying a new subscription fee. Pay-to-Access members enjoy more travel privileges with instant Premium or Elite tier access, when travelling through Changi Airport.

The annual subscription fees are S$199 for Premium tier and S$399 for Elite tier, excl. GST. As a Pay-to-Access member, you can enjoy more travel privileges with instant Premium or Elite tier access, when travelling through Changi Airport.

Fly-to-Earn members earn privileges by registering transfer flights, and Pay-to-Access members purchase instant access to those privileges. Pay-to-Access members enjoy more travel privileges with instant Premium or Elite tier access, when travelling through Changi Airport. These two types of memberships are completely independent and hence a Pay-to-Access member is not eligible for transfer flight registration.

Your account is activated upon successful sign-up, and you can access your privileges after you successfully register your first transfer flight through Changi Airport.

No, the Fly-to-Earn membership is completely free of charge.

At the end of the membership year, for all membership tiers, your account could be advanced, downgraded or renewed based on the eligibility criteria for the respective tiers. Find out the requirements for each tier and how to advance through the tiers here.

While the unused e-Benefits are still available for redemption until your expiration date, e-Discounts are valid during the membership year in accordance to your membership tier, unless otherwise stated.

You could also subscribe to a Pay-to-Access membership. Pay-to-Access members enjoy more travel privileges with instant Premium or Elite tier access, when travelling through Changi Airport.

Once a new membership year starts, all cumulative transfer flights count will be reset to 0 and you can start registering transfer flights within the new membership year.

As a Fly-to-Earn member, you can only redeem your privileges when you are an active member of Changi Rewards Travel, and your membership will only be considered as active after you register one transfer flight.

A transfer flight is defined as a transfer or transit itinerary via Changi Airport, where the connecting time between the arrival and departure flights is less than 24 hours.

You can only register transfer flights as a Fly-to-Earn member. An eligible transfer flight will be registered after your onward flight departs from Changi Airport.

If you sign up as a member during a transit through Changi Airport, your arrival and departure flights for that transit are valid for registration, after confirmation of membership enrolment. Your transfer flight can be registered as soon as you receive your boarding pass and up to 14 days after departure.

There must not be a duplicate registration for the same member on the same transfer flight for the same date and time.

Your transfer flight can be of any airline, carrier, origin or destination.

You can submit your boarding pass using the iChangi app or your desktop, tablet or mobile device. Find out how in greater detail here.

If you have one boarding pass for your transfer flight, you only have to take or upload a photo of the barcode on that one boarding pass. If your transfer flight has more than one boarding pass, take or upload a photo of the barcode on both your arrival and departure boarding passes, one at a time.

You can register your transfer flight instantly after you sign up for your Changi Rewards Travel membership and download the iChangi app. Your transfer flight can be registered soon as you receive your boarding pass and up to 14 days after departure.

Your information is collected at the airport by third parties such as airlines and security companies. Due to privacy reasons, Changi Airport Group does not retrieve your information from these parties. For us to register your transfer flight, we would require you to submit your boarding passes to us directly.

Your transfer flight can be registered as soon as you receive your boarding pass and up to 14 days after departure.

You may not register your transfer flight after 14 days.

Registration of transfer flights is restricted only to the member. Pooling of transfer flights is not permitted.

Your transfer flight should be successfully registered within 48 hours after your departure flight from Changi Airport. You may check on your transfer flight’s status by logging into your account.

If your account shows an inaccurate number of transfer flights 48 hours after submitting your boarding pass, you must inform us within 14 days of receiving your e-statement.

Please submit a picture of the remaining portion of your boarding pass and your flight booking or ticket here within 14 days after departure.

Please submit your flight booking or ticket here within 14 days after departure. We may request for other supporting documents to register your flight.

If your flight has been delayed, you can still register your transfer flight and your registration will be successful upon flight departure.

If your flight has been cancelled, you may not register your transfer flight. If a new boarding pass has been issued for you to board a different flight into and from Changi Airport, please submit your new boarding passes and register your new transfer flight instead.

e-Benefits and e-Discounts can be accessed via the iChangi app. There are 2 methods to utilise your privileges. The first method is Staff-Assisted, where vendors will provide a PIN at their outlet. The second method is Self-Service, where a promotion code will be issued to you. Find out more about these methods here.

e-Benefits are valid for 12 months from the date of issue (i.e., start of your membership year, date of a membership tier upgrade, or purchase of a membership tier), as long as you remain a member of the programme, regardless of changes in tier status.

e-Discounts are valid during your membership year in accordance to the membership tier, unless otherwise stated. They may be replaced or removed at Changi Airport Group’s discretion, unless otherwise stated.

Each membership is unique to the member. Privileges are strictly not transferrable, except where explicitly stated.

Yes. e-Benefits are valid for 12 months from the date of issue, while e-Discounts are valid during your membership year in accordance to the membership tier, unless otherwise stated.

All redemptions of privileges are final. There will be no refund for privileges once a transaction is completed.

No. If you wish to redeem more privileges, please renew your Pay-to-Access membership or, if you are a Fly-to-Earn member, you may wish to subscribe to the Pay-to-Access membership to more Changi Rewards Travel privileges with instant Premium or Elite tier access, when travelling through Changi Airport.

All privileges cannot be exchanged for cash or any equivalent.

Changi Rewards Travel may communicate information about your membership and member promotional offers and events to you via your registered email address and mobile number.

If you do not wish to receive emails from us, you may unsubscribe using the link at the bottom of each email. Should you unsubscribe from Changi Rewards Travel emails, you will be responsible for checking for any programme updates by logging into your account on a regular basis.

You may also log into your account here or on the iChangi app, then opt out to receive “Changi Airport latest news, offers, and promotions”.

Contact us via our web form here.


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