Syarat & Ketentuan Program

1. Table Of Contents

    2. General conditions
    3. Eligibility and Enrolment
            3.1. Eligibility Criteria
            3.2. Enrolment
    4. Membership
            4.1. Membership Year and Activation
            4.2. Registration of Transfer Flights
            4.3. Access Restrictions
     5. Membership Tiers
     6. Utilisation of Membership e-Benefits and e-Discounts
     7. Conditions of Sale for Pay-to-Access Membership
            7.1. Processing and payment
            7.2. Pricing
            7.3. Promotions
     8. Purchase of Pay-to-Access Membership via CAG-Appointed Distributors
            8.1. List of CAG-appointed distributors
            8.2. Payment and Membership Account Activation
     9. Indemnity
     10. Contact information
 

2. General conditions

  • These terms and conditions (henceforth known as “Terms & Conditions”) solely govern the ‘Changi Rewards Travel’ Programme operated by CAG and their Programme Partners. Words importing the singular shall include the plural and vice versa.
  • Applicant” refers to an individual who has submitted a request to sign up for the Programme, including where such request is submitted via the Programme’s feedback channels.
  • "CAG" refer to Changi Airport Group (Singapore) Pte. Ltd. (Registration Number 200910817N), a company incorporated in Singapore under the Companies Act (Cap. 50).
  • CAG-appointed distributor” refers to a travel agent or travel management company authorised by CAG to either sell Pay-to-Access Membership and/or enrol for the Fly-to-Earn Membership.
  • “e-Benefits” refers to benefits that apply to Members during a Membership Year, according to their membership Tier status, and can be digitally redeemed via the iChangi app.
  • Membership digital card (henceforth known as “e-Card”) refers to the membership e-Card accessed via the iChangi app.
  • “e-Discounts” refers to offers and discounts that apply to Members during a Membership Year, according to their membership Tier status, and can be digitally redeemed via the iChangi app.
  • e-Statement” refers to the e-mail sent to Members every month containing a summary of their account information for the dates indicated.
  • “Members” refers to individuals who have satisfied the eligibility criteria and have successfully been enrolled in and accepted by the Programme.
  •  “Membership” refers to the Changi Rewards Travel membership held by a Member and could either be the ‘Fly-to Earn’ membership or the ‘Pay-to-Access’ membership. 
  • “Membership Year” refers to a period of 12 calendar months commencing from the successful enrolment into a particular membership Tier.
  • “Partners” refers to third-party operators that provide membership benefits to Members.
  • “Privileges” refers to all e-Benefits and e-Discounts that apply to Members and/or their accompanying guests according to their respective membership Tiers.
  • Programme” refers to the ‘Changi Rewards Travel’ programme, an airport travel loyalty programme owned and administered by CAG.
  • SGD” refers to a value in Singapore dollars.
  • “Tiers” refers to levels of a structure in the Programme, where ‘Classic’ is the entry tier, followed by ‘Premium’ and ‘Elite’ for Fly-to-Earn Membership. For the Pay-to-Access Membership, “Tiers” refers to ‘Premium’ and ‘Elite’.
  • Transfer Flight” refers to a transfer or transit itinerary via Singapore Changi Airport taken by a Member within the Membership Year, where the connecting time between the arrival and departure flights is less than 24 hours
  • By signing up for and participating in the Programme, Members and Applicants agree to be bound by the Terms & Conditions herein, and all amendments, additions, replacements and modifications as may be made by CAG thereto from time to time.
  • Members and Applicants acknowledge and agree that CAG may use any information provided in relation to the Programme for such purposes, as CAG may deem necessary for marketing and promotional purposes. Members and Applicants hereby provide consent for CAG to send them any future communications and information on or in relation to the Programme.
  • Privacy :
    1. By providing personal data to CAG, Members and Applicants hereby consent to CAG’s collection, use and disclosure of their personal data (to third party partners and vendors where necessary) for the purposes of Programme administration and for CAG to fulfil its obligations under these Terms and Conditions, in accordance with the Personal Data Protection Act 2012, all applicable privacy laws and CAG’s Privacy Policy, which is available at: http://www.changiairport.com/en/privacy-policy.html).
    2. By registering for this Programme, Members consent to CAG communicating to them the benefits and entitlements of their membership via the email address and mobile number registered to your membership account (“Membership Updates”). If Members opted in to “receive exclusive deals, offers, promotions and events from Changi Rewards Travel”, Members also consent to receiving communications informing them about exclusive deals, promotional offers and events invitations, via the email address and mobile number registered to their membership account ("Membership Offers"). Members may unsubscribe from Membership Offers anytime by updating their subscription preferences in their Changi Rewards Travel account or clicking on the “Unsubscribe” link at the footer of any Membership Offers. Please note that Members will continue to receive necessary transactional and service announcements (e.g. account statements and amendments to the Terms and Conditions) and Membership Updates even if Members have opted out of Membership Offers. If Members write in to CAG to withdraw consent to Membership Updates, CAG will not be liable to Members if they are not notified of their Programme benefits and entitlements.
    3. In the event that an Applicant does not meet the eligibility criteria for enrolling in the Programme, the Applicant consents to CAG communicating to them the means of signing up for Changi Rewards Travel programmes for which they are eligible, and the benefits and entitlements of such membership via the email address and mobile number provided by the Applicant. Applicants may opt out by contacting CAG through the Contact Us web form.
  • CAG gives no warranty on the accuracy, completeness and timeliness of any content or information herein. CAG reserves the right to modify the Programme including but not restricted to Membership, membership Tiers, structures, benefits, Pay-to-Access subscription fees and other features, including these Terms & Conditions at any time without giving prior notice. This includes changes without limitation to the following:
    1. Partners;
    2. rules for registering Transfer Flights;
    3. rules for utilising membership Privileges; and
    4. qualification and renewal criteria for Tiers.
  • In the event of any inconsistency between these Terms & Conditions with any other form of publicity collaterals relating to the Programme, these Terms & Conditions shall prevail.
  • CAG reserves the right to interpret, apply and communicate the Terms & Conditions as posted on CAG’s website. All decisions made by CAG shall be final and conclusive in each case.
  • CAG reserves the right to audit Members’ accounts at any time for compliance with the Terms & Conditions without prior notice.
  • Under no circumstances whatsoever shall CAG be liable for any indirect, punitive, incidental, special or consequential damages that result from, or arise out of the usage of any information stated herein or the participation in the Programme.
  • These Terms & Conditions are governed by Singapore law. Both CAG and Members hereby submit to the non-exclusive jurisdiction of the Singapore Courts.

3. Eligibility and Enrolment

3.1. Eligibility Criteria

  1. The Programme is currently limited only to individuals who reside in Indonesia.  To be eligible, an individual (regardless of nationality), must be at least 16 years of age at the date of enrolment and have a valid:
  2. Indonesian residents, who are not Indonesian nationals, must additionally have at least one (1) of the following valid documents:
    1. Dependent Visa;
    2. Diplomatic Stay Permit;
    3. Residency Visa;
    4. Retirement Visa;
    5. Student Visa;
    6. Social Passes; or
    7. Work Permits.
  3. Fly-to-Earn Members who have changed their country of residence to outside of Indonesia, may be subject to limitations in registering Transfer Flights. However, both Fly-to-Earn Members and Pay-to-Access Members may subscribe or renew their Pay-to-Access Membership, regardless of their country of residence.
  4. CAG reserves the right to request for documentation from Members at any given time, as proof to validate their country of residence. Each individual Member can have only one (1) membership account. Corporations and other legal entities may not be enrolled as Members in the Programme.
  5. CAG reserves the right to reject any application for membership at its sole discretion.

3.2. Enrolment

4. Membership

  • Eligible persons may participate by enrolling into the Programme via the Programme website, the iChangi App, or by other means as determined by CAG from time to time at its sole discretion.
  • For the Pay-to-Access Membership, Members may obtain either Premium or Elite Tier status upon successful payment for the service. Pay-to-Access Members get immediate access to the Privileges that come with their respective Membership Tier, upon enrolment of Membership and successful payment.
  • For the Fly-to-Earn Membership, Members will earn Transfer Flights, which may then be used to advance for the various Membership Tiers, and to enjoy the Privileges for the respective Membership Tiers.
  • Both Fly-to-Earn and Pay-to-Access Memberships are separate and distinct from one another, and Members shall only follow the Terms & Conditions set out herein that are applicable to each Membership.
  • Pay-to-Access Members enjoy instant access to more Changi Rewards Travel privileges and exclusive discounts not available to Fly-to-Earn Members. Changi Rewards Travel reserves the right to change the Membership privileges for Pay-to-Access and Fly-to-Earn at any time at its sole discretion, and without prior notice.
  • By enrolling into the Programme, Members shall be deemed to have read, understood, and accepted the Terms & Conditions of the Programme.
  • Members may cancel their Membership at any time and all Transfer Flights and unutilised Membership Privileges will be rendered invalid immediately, and will no longer be available for use by Members. Members may cancel their membership of either the Programme or the Changi Rewards Programme, or both. Cancellation of membership to the Programme does not result in the automatic cancellation of membership to the Changi Rewards Programme, and vice versa.
  • Cancellation requests must be submitted in writing to CAG through the Contact Us web form. Once CAG receives a duly completed web form of a Member, CAG shall send the Member a confirmation email indicating the termination of the Member’s account. Upon cancellation of Membership, Members may reapply for a new membership in the Programme at a later date, but no prior Privileges, Tiers and Transfer Flights registered will be reinstated to Members’ new account.
  • Membership accounts are non-transferable. Membership Privileges, Tiers and Transfer Flights cannot be transferred sold or bartered.
  • CAG reserves the right to terminate a Membership at any time at its sole discretion without compensation if any Member is alleged of misconduct or suspected of carrying out any action deemed to be detrimental to the interests of CAG, the Programme and/or any Partners. Members shall be held responsible for compensation, litigation and operational costs associated with any misconduct.
  • Membership will be terminated immediately upon death of Members (when reported). All registered Transfer Flights and unused Privileges outstanding at the time of death will be automatically cancelled. Transfer of cumulative Transfer Flights and Privileges to Members’ relevant next-of-kin or other Members is strictly prohibited.
  • CAG may communicate information about the Programme, as well as the Changi Rewards Programme, and promotional offers and events (collectively, the “Programme Updates”) to Members via Members’. If Members do not wish to receive such Programme Updates from CAG, Members may unsubscribe from the Programme Updates using but not limited to the link at the bottom of each email or mobile message. Should Members unsubscribe from the Programme Updates, Members shall be responsible for checking on any Programme Updates. Members, for instance, may choose to log into their Membership account online at https://www.changirewardstravel.com/id/Member/Status/My-Account.aspx or the iChangi app on a regular basis.
  • If Members suspect or learn of any fraudulent activity relating to their accounts, including, without limitation, unauthorised access to account, unauthorised use of any Membership Privileges or registration of Transfer Flights, Members must report the fraudulent activity, within 60 days of it occurring, to CAG through the Contact Us web form. Changes to any Privileges or Transfer Flights in question to Members’ accounts will be at CAG's sole discretion.

4.1. Membership Year and Activation

  1. For the Pay-to-Access Membership,
    1. Members may sign up for this service and pay for the subscription fee, via either:
      1. Direct subscription on the Programme website, in which event:-
        1. The start date of Membership shall be the date on which a Member makes successful payment for the Membership;
        2. Payments may be settled with valid immediate payment options available at the Programme website or the iChangi App. If payment is not accepted during the payment process, membership registration will be deemed as not submitted. Members may either attempt to make payment using a different credit and/or debit card, or CAG through the Contact Us web form and quote the payment reference and error code; or
      2. A selected CAG-appointed distributor, in which event:-
        1. The start date of Membership shall be the date on which a Member makes successful payment online; or the date on which an account activation email is sent to the Member for payment successfully made via the respective CAG-appointed distributor.
    2. The Pay-to-Access Membership fee is non-refundable upon confirmation of payment received from the Member including upon the termination of the Pay-to-Access Membership service at any point of the Membership Year.
    3. Upon the expiry of the Pay-to-Access Membership service, a Member’s account and Membership will be automatically converted to a Classic Tier account under the Fly-to-Earn Membership.
    4. Members may subscribe and renew their Pay-to-Access Membership service before the expiry of their existing Membership through digital subscription via https://www.changirewardstravel.com/id/Member/Action/PurchaseRenewMembership.aspx. The new Membership Year will commence from the date of successful renewal of the Membership. Members who renew their Membership prior to the expiration of their current Membership Year will be able to utilise any Privileges accumulated during the current Membership Year in the subsequent Membership Year, so long as these Privileges are not expired.
  2. For the Fly-to-Earn Membership,
    1. Membership Year shall commence from the date of successful enrolment into this Membership service.
    2. A Member may advance to a higher Tier of Membership (henceforth known as “Tier Upgrade”) by successfully registering the required number of Transfer Flights found at: https://www.changirewardstravel.com/About/Fly-to-Earn.aspx within the Membership Year for the Tier.
    3. Upon a Member advancing to a higher Tier of Membership, the new Membership Year for a Member will start from the date of successful registration of the Departing Flight which led to the Member becoming eligible for a Tier Upgrade.
    4. Once a Member has enjoyed a Tier Upgrade, the number of Transfer Flights associated with a Member’s account will be reset to zero. Any e-Benefits which the Member has earned from the previous Membership Year will be available for redemption to the Member until the expiration of these e-Benefits. Any e-Discounts which the Member was eligible for during the previous Membership Year will be replaced by the e-Discounts that are applicable to the new Membership Tier, with the exception of any sign-up offers which will be valid until their respective expiry dates.
    5. Upon the expiry of a Member’s Fly-to-Earn Membership, the Member may be downgraded to a lower Membership Tier if the Member fails to be eligible for the current Membership Tier (henceforth known as “Tier Downgrade”), based on the number of Transfer Flights in the Member’s account. In such an event, the new Membership Year for a Member who has undergone a Tier Downgrade will start from the date of the Tier Downgrade.
    6. Within the Membership Year, Fly-to-Earn Members may opt to purchase Membership of the Premium or Elite Tiers under the Pay-to-Access Membership by logging into their account. Upon the change of the Membership, a new Membership Year will commence. The number of Transfer Flights registered in a Member’s account under the Fly-to-Earn Membership will be rescinded and the Member will no longer be permitted to register Transfer Flights in their account under the Pay-to-Access Membership. Any e-Benefits which the Member has earned from the previous Membership will be available for redemption to the Member until the expiration of these e-Benefits. The e-Discounts available to the Member will be replaced in accordance with the new Membership. For the avoidance of doubt, Members will have to use any sign-up offers within their respective validity periods.
  3. CAG reserves the right to change the Membership renewal criteria at any time at its sole discretion, and without prior notice.

4.2. Registration of Transfer Flights

  1. For the Pay-to-Access Membership, Members are not entitled to register their Transfer Flights in order to gain access to a higher Membership Tier.
  2. For the Fly-to-Earn Membership,
    1. For Transfer Flights to be registered:
      1. One (1) Transfer Flight is made up of an arrival flight into and a departure flight from Changi Airport taken by a Member within the Membership Year, with connecting time of less than 24 hours. In the event that two separate boarding passes of both flights are uploaded, Members must pair an arrival flight and a departure flight to form one (1) Transfer Flight;
      2. Duplicate submissions of Transfer flights will not be considered.
    2. Members can only register a Transfer Flight by taking and submitting a picture of the barcode on their boarding passes onto the iChangi App or the Changi Rewards Travel website. No alternative methods to register Transfer Flights are acceptable.
    3. Members can register their Transfer Flights up to fourteen (14) days after the departure time of the arrival or departure flight.
    4. By submitting their boarding pass to CAG, Members understand and agree that all personal information set out in the boarding pass shall be subsequently retrieved and used by CAG for verification.
    5. Members are encouraged to submit their boarding pass before an arrival or departure flight takes-off.
    6. The Member’s name as stated on the boarding pass that the Member has submitted, must match the Member’s passport name as provided by the Member at the time of registration.
    7. Members should only submit their boarding pass of a particular arrival or departure flight once. In the event that a new boarding pass is issued due to various reasons such as but not limited to last-minute upgrades, flight delays, etc., Members must submit the latest boarding pass to register for the Transfer Flight.
    8. The registered Transfer Flights will be reflected in the Member’s account within 48 hours from the time that the respective departure flight from Singapore Changi Airport takes off, or the time of submission of the Member’s boarding passed, whichever is later.
    9. In the event that a Member’s account reflects an inaccurate number of Transfer Flights, Member shall be responsible for informing CAG of any errors within 14 days of receiving their monthly e-Statement.
    10. In the event of a dispute, CAG reserves the right to reject any submission of Transfer Flights at its sole discretion, as well as request for proof of travel, such as a valid boarding pass and/or e-itinerary, at any given time. All decisions made by CAG shall be final and conclusive.

4.3. Access Restrictions

  • Members may not assist third parties in accessing membership details in an unauthorized manner, including by sharing their login credentials, payment details or providing any content or other materials that they may have obtained through the Programme.
  • Members shall be responsible for maintaining the confidentiality of their login information, account and payment details and for all usage or activity on their Membership account. Such responsibility expressly extends to any purchases made or other charges incurred on their credit card in connection with use (or an authorised third party’s use) for the Membership.
  • Some features of the Membership account may be accessible only by using a particular kind of device – for example, an iOS or Android-enabled phone, with a compatible version of application or software. For the avoidance of doubt, CAG shall not provide any refund for any order placed or any fees paid by a Member if the Pay-to-Access Membership is not compatible to their device.
  • Certain aspects of the Membership service may not be available for use in every jurisdiction, and CAG shall not be held liable or required to refund any fees paid by a Member if the Pay-to-Access Membership is not available for such reason. In addition, if a particular benefit or service expires and/or is no longer available to Members, CAG will not issue any refund in respect of fees paid for those services.

5. Membership Tiers

Fly–to-Earn Membership

  1. Members are required to register a minimum number of Transfer Flights in order to advance to each respective Tier in the Membership Year.
    1. The Fly-to-Earn Membership Year starts from one of the following three dates, where relevant:
    2. All cumulative Transfer Flights registered in the Member’s account shall be reset to zero upon any of the following: Tier Upgrade, Tier Downgrade or Tier renewal; when membership reaches the Premium or Elite Tier; or at the end of the Membership Year.
    3. CLASSIC: Members with five (5) or less Transfer Flights registered within the Membership Year will qualify for the Classic Tier in their subsequent Membership Year.
    4. PREMIUM: Upon successful registration of the 6th Transfer Flight within the Membership Year, Classic Tier Members will be advanced to the Premium Tier.
    5. ELITE: Upon successful registration of the 12th Transfer Flight within the Membership Year, Premium Tier Members will be advanced to the Elite Tier.
    6. At the end of the Members’ Membership Year for all membership Tiers, Members’ accounts will be downgraded or renewed based on the eligibility criteria for the respective Tiers.
    7. Elite Tier Members under the Fly-to-Earn Membership shall be eligible to renew their Elite Tier Membership instantly, upon registering 12 Transfer Flights within the Membership Year.
  2. If any Transfer Flights registered by a Member are found to be fraudulent, such will be voided and the Member’s account will be suspended and/or terminated by CAG.
  3. Members who have a new Membership Tier in effect, can continue to redeem any existing unutilised e-Benefits until the expiration date of the e-Benefits. e-Discounts will be replaced in accordance to the new Membership Tier, with the exception of sign-up offers.
  4. Any upgrade, downgrade or renewal of membership Tiers will take up to 48 hours to be reflected on Member’s account.
  5. CAG reserves the right to change the qualifying criteria for membership Tiers at any time at its sole discretion, and without prior notice.

Pay-to-Access Membership

  1. Pay-to-Access Membership offers two Tiers of membership – ‘Premium’ and ‘Elite’.
  2.  Yearly subscription fee is priced at SGD199 for the Premium Tier and SGD399 for the Elite Tier respectively, excluding any applicable Goods and Services Tax (GST) chargeable under the Goods and Services Tax Act (Cap. 117A) of Singapore (or a tax of a similar nature which may be or become chargeable or imposed by the competent authorities).
  3. CAG reserves the right to change the subscription fees corresponding to the respective Membership Tiers at any time at its sole discretion, and without prior notice.

6. Utilisation of Membership e-Benefits and e-Discounts

  • Members shall be eligible to redeem and enjoy such Privileges that are issued in accordance with their Membership Tiers’ status.
  • Membership Privileges can be accessed via the iChangi app or Changi Rewards Travel website once a Member has logged in to their account.
  • All Privileges are non-transferrable and can only be used by a Member who is the registered account holder. Certain e-Discounts may be applicable to accompanying guests of the registered Member, depending on the terms and conditions of the respective e-Discounts Partner.
  • All Privileges have no cash value and are not exchangeable for cash. All Privileges shall not be bartered or sold.
  • Members must follow the redemption methods, unless otherwise specified, for e-Benefits and e-Discounts which are available at: https://www.changirewardstravel.com/About/About-Your-Privileges.aspx in order to redeem and utilise the Privileges. Members may also be required to provide proof of identification such as passport and/or boarding pass by Partners in order to redeem or utilise their Privileges.
  • Redemption of e-Benefits and e-Discounts are final. There will be no refund of e-Benefits and e-Discounts once a transaction to redeem is completed.
  • CAG reserves the right to amend or withdraw any Privileges related to a particular Membership Tier at any time at its sole discretion, and without prior notice.
  • Once issued, e-Benefits are valid for up to 12 months from the date of issue. The date of issue is either of the following: the start of the Membership Year; the date of Membership Tier Upgrade or Tier Downgrade; or the purchase of a Membership Tier (for the different Tiers, the date of issue may differ depending on the selected channel of purchase of the respective Tier). For the avoidance of doubt, e-Benefits are available for redemption until their expiration date, as long as Members remain Members of the Programme, regardless of any change in their Tier status.
  • e-Discounts, with the exception of sign-up offers, are valid during the Membership Year in accordance with the Member’s Membership Tier and may be replaced or removed at CAG’s discretion.
  • In the event of any dispute regarding the use of Privileges, all decisions made by CAG shall be final and conclusive.
  • Please refer to the full terms and conditions for each respective Privilege at: https://www.changirewardstravel.com/About/About-Your-Privileges.aspx.

7. Conditions of Sale for Pay-to-Access Membership

7.1. Processing and payment

7.2. Pricing

  • When Members purchase a Pay-to-Access Membership, the subscription fee will be specified during the order process. Members agree to pay the subscription fee that is stated at the time of the order, as well as any applicable taxes.
  • Any applicable discount eligibility shall be determined at the time of the order. Discounts cannot be applied retroactively.
  • CAG reserves the right to change the subscription fee for the Pay-to-Access Membership at any time.
  • CAG also reserves the right to make changes to the structure of the Pay-to-Access Membership, without any prior notice, and at any time. If CAG temporarily reduces or eliminates the subscription fee for the Pay-to-Access Membership, Members shall not be eligible to receive a refund for the difference in the subscription fee that the Member may have previously paid or are currently paying.
  • As the applicable taxes may vary, CAG is not able to notify Members in advance of changes in applicable taxes.
  • If a stated subscription fee is erroneously stated, as determined by CAG in our sole discretion, CAG is not under any obligation to offer Members the subscription at that erroneously stated subscription fee.
  • When Members access their Pay-to-Access Membership on a mobile device or a computer, they may incur charges from their network service provider, such as telecommunications fees or data fees. These charges are not included in the Pay-To-Access Membership, and Members shall be solely responsible for paying these charges separately. CAG will accept no liability in respect of any additional costs under any circumstances.
  • If Members believe they are being incorrectly charged for a subscription or service, they must contact CAG through the Contact Us web form.

7.3. Promotions

8. Purchase of Pay-to-Access Membership via CAG-Appointed Distributors

8.1. List of CAG-appointed distributors

         Coming Soon

8.2. Payment and Membership Account Activation

9. Indemnity

10. Contact information

  1. Contact Us web form: https://www.changirewardstravel.com/Contact-Us.aspx

 


Dengan menggunakan situs ini, Anda menyetujui Kebijakan Privasi kami, Ketentuan Akses dan penempatan cookie di komputer Anda.